Educational content only. Not medical, physiotherapy, or health services. Sydney, Australia.

Refund Policy

Last updated: 3 July 2026

1. Overview

Spinaljoint is committed to customer satisfaction. This refund policy outlines the terms and conditions for refunds on purchases of our programmes and services.

2. 30-Day Money-Back Guarantee

If you're not satisfied with any paid programme or service purchased directly from Spinaljoint, you may request a refund within 30 days of the purchase date.

Conditions:

  • Request must be made within 30 days of purchase
  • You must provide proof of purchase (order number or receipt)
  • The refund will be issued in the original payment method
  • Processing time is typically 5–10 business days after approval

3. Eligibility

Refunds are available for:

  • Standard Individual Programmes (within 30 days)
  • Initial month of Team Programmes (within 30 days of first billing)
  • Consultation services (if no service has been provided)

Refunds are NOT available for:

  • Purchases beyond the 30-day window
  • Custom corporate consultations or bespoke work already completed
  • Free trial periods or promotional offerings
  • Team programmes beyond the first month (ongoing subscriptions)

4. How to Request a Refund

To request a refund, please:

  1. Contact us at info@spinaljoint.world with your order details
  2. Provide your order number, purchase date, and reason for the refund request
  3. Include your full name and the email address associated with the purchase
  4. We will review your request and respond within 5 business days

5. Cancellation of Subscriptions

For ongoing subscriptions, you can cancel at any time:

  • Cancellation requests must be submitted before the next billing cycle
  • Upon cancellation, you retain access through the end of the current billing period
  • No refund is provided for partial months already paid

6. Refund Processing

Once your refund has been approved:

  • Refunds are processed to the original payment method
  • Processing typically takes 5–10 business days
  • You will receive confirmation via email
  • Your account access will be deactivated upon refund completion

7. Chargeback Policy

If you initiate a chargeback with your payment provider rather than requesting a refund through us, we will defend the transaction. Chargebacks can result in account suspension and may affect your ability to use our services in the future.

8. Special Circumstances

Refund requests beyond the 30-day window may be considered on a case-by-case basis if:

  • There was a technical issue preventing access to the service
  • The purchased service was not delivered as described
  • There were extenuating circumstances beyond your control

Contact us with details to discuss.

9. No Refund for Results

Refunds are based on service delivery and satisfaction, not on specific results or outcomes. Our programmes are educational tools; individual results vary and depend on personal consistency and response to movement.

10. Policy Updates

This Refund Policy may be updated at any time. Changes will be effective immediately. For ongoing subscriptions, changes apply to future billing periods.

11. Contact Us

For refund enquiries or disputes, contact us at:

Email: info@spinaljoint.world
Phone: +61 2 8254 7891
Address: Level 3, 127 Pitt Street, Sydney NSW 2000, Australia